Frequently Asked Questions
Everything you need to know about Secret-Experience. Can't find what you're looking for? Feel free to contact our support team.
General
6 questionsFor Providers
10 questionsFor Clients
8 questionsPayments & Coins
6 questionsStill have questions?
Our support team is here to help. Don't hesitate to reach out if you need further assistance or have concerns about your safety.
General
What is Secret-Experience and how does it work?
Secret-Experience is a free listings platform for independent escorts, focused on Belgium. Each provider posts and manages their own ad, with no agency. Browse profiles by city and criteria, write to providers through the site's messaging without giving out your number and, when a provider offers them, access their premium content or start an audio call, paid in Secret Coins, the site's currency. Profiles that have had their ID and photos checked carry the “Verified” badge.
How do I create an account on Secret-Experience?
Click “Sign up” and choose your role: Provider or Client. Fill in your details and confirm your email address. For Providers, the ad is published after a review by our team, with at least two photos and a verification selfie; the “Verified” badge also requires an ID check. Signing up as a Provider is reserved for adults (18+) with a valid residence permit in an EU/EEA country. Clients can start browsing right away with a free account.
Can I use Secret-Experience anonymously? Is my privacy protected?
Yes. Clients can use a pseudonym and never have to reveal their real identity to Providers. Your email is never shown, exchanges go through an encrypted connection (HTTPS), transactions appear under a neutral label on your bank statements and your data is processed in line with the GDPR. See our Privacy Policy for full details.
What safety features does Secret-Experience offer?
Secret-Experience integrates several personal safety tools: a Safe Call timer with automatic alert to an emergency contact, a panic button with optional geolocation, instant blocking and reporting, a Client reputation score based on Provider ratings, identity verification, and a dedicated moderation team. These tools are provided to support the personal well-being of our users.
How do I contact Secret-Experience's support team?
You can write to us at support@secret-experience.com or use the contact form available in your account settings. For data protection enquiries: privacy@secret-experience.com. For legal questions: legal@secret-experience.com. Our team responds within 24 to 48 business hours. For urgent reports, use the built-in reporting system for priority handling.
How do I delete my account and data?
Go to the Settings of your dashboard and select “Delete account”. Deletion is immediate and permanent: profile, photos, videos and account are erased. If you meet the conversion conditions, remember to convert your Secret Coins balance first. In line with the GDPR, only the data we are legally required to keep (the history of financial transactions) is retained, detached from your account. You can also exercise your right to erasure by writing to privacy@secret-experience.com.
For Providers
How do I sign up as a Provider on Secret-Experience?
Sign up and select “Provider”. Complete your profile: description, photos, services, rates and main city. Add at least two photos and send a verification selfie (with a code shown on screen): our team then reviews your profile and publishes it. To get the “Verified” badge, add an ID document, reviewed by our team; it also opens access to the site's high-class pages. Signing up is reserved for adults with a valid residence permit in an EU/EEA country.
What is the verification process?
Verification has two steps. Photo Verification requires you to take a selfie matching a specific pose to confirm you are the person in your profile photos. Identity Verification requires uploading a government-issued ID (also used to verify your age and EU/EEA residence). Both are reviewed by our team, kept strictly confidential, and documents are deleted within 30 days of validation. Once verified, you receive a Verified badge.
Does the platform cost anything for Providers?
No. Your profile, up to 20 photos and 10 videos, 5 cities, messaging, stories, announcements, tours and statistics are free, with no subscription. Only Spotlight boosts are bought individually, in Secret Coins.
How do I monetise my content and interactions?
Several income sources are available: selling premium content (locked photos and videos at a price you set), audio calls billed per minute (you set your rate; video is coming soon), virtual gifts from Clients, and referrals. You keep 85% of calls and premium content (the platform takes 15%) and 80% of gifts. Your earnings convert into gift cards from major brands in your Wallet, with a 2% fee, once you have 3 months' seniority, a verified ID and a balance of at least 5,000 coins.
How do cities and geographic visibility work?
Your profile is tied to a main city and can cover up to 5 cities. For a tour, enter your dates and destination city: Clients in that area will see your profile. Up to 5 tours can be active at once. You can also post a Story to let your followers know.
How do Spotlight boosts work?
Spotlight boosts place your profile at the top of search results for 24 hours, greatly increasing your visibility. They are bought individually in Secret Coins from your dashboard, and are never mandatory.
How do audio and video calls work?
Clients can call you directly through the platform. Set your per-minute rate in Secret Coins and your availability in Call Settings. You stay in full control: accept or decline every incoming call. Calls are encrypted and never recorded by the platform. You keep 85% of the amount billed; the platform takes 15% for infrastructure. Audio calls are open to every provider; video calls are coming soon.
How do I manage my online status?
From your dashboard, toggle your status between "Online", "Away" and "Offline". The "Online" status tells Clients you are available to receive messages and calls on the platform. This badge is prominently displayed on your profile card in search results. You have full control over your visibility and can change your status at any time.
How do reviews work?
Logged-in Clients can leave a rating and a review on your profile, about communication and professionalism. Reviews are published directly and shown on your profile. You can reply to them, and report inappropriate or defamatory ones to moderation, which can remove them.
How do I convert my earnings to gift cards?
In your Wallet, open the “Gift Cards” section, choose a brand and an amount, then confirm: the card is sent by email. Conversion is possible once you have 3 months' seniority, a verified ID and a balance of at least 5,000 coins; a 2% fee applies. The platform's share (15% on calls and premium content, 20% on gifts) is already taken at the time of each transaction.
For Clients
How do I browse and find verified profiles?
From the Explore page, browse profiles by city, category and availability. Each profile card shows photos, a short description and badges (Verified, Online). Click a profile to see the full gallery, rates, any premium content and reviews. To see verified profiles only, use our high-class pages (Belgium, Brussels, Antwerp).
Does the platform cost anything for Clients?
No. Browsing profiles, adding favorites, following Providers, viewing stories and sending messages is free, with no subscription. Only pay-per-use options are paid in Secret Coins: calls billed per minute, premium content and virtual gifts.
How do I communicate with a Provider?
Click “Send a message” on any Provider's profile. You can write your message before you even have an account: it is sent as soon as your email is confirmed. It's free. Providers can see your Client profile and verification status, which greatly improves your response rate if you are verified.
How do audio and video calls work?
Any Client can start an audio call with Providers who have enabled the feature, with no subscription. Calls are billed per minute in Secret Coins at the rate set by the Provider (shown before the call starts). Coins are debited in real time. The Provider can accept or decline the call, and either party can end it at any time. Calls are encrypted and never recorded by the platform.
How do favourites and profile notifications work?
Add Providers to your Favorites to find their profiles easily. Following a Provider means you receive their stories and announcements in your feed. Turn on notifications to be alerted when a Provider comes online or publishes new premium content. Favorites are unlimited. Manage your lists from your dashboard.
How do I leave a review?
Log in, open the Provider's profile and use the review form. Rate communication and professionalism. Your review must be honest, factual and respectful: defamatory reviews or reviews containing personal information are removed by moderation.
What is Client verification and why should I get verified?
Client verification is voluntary but highly recommended. The process involves a matching selfie and identity verification, processed in compliance with GDPR and deleted within 30 days. Verified Clients display a trust badge on their profile and are significantly more likely to receive responses from Providers. Many Providers prioritise verified Clients for messages and calls.
How do virtual gifts work?
Send virtual gifts to Providers from their profile or during a conversation. Browse the catalogue (each gift has a price in Secret Coins), add an optional message and send it, anonymously if you wish. The Provider receives 80% of the gift's value in their wallet. Gifts are displayed on their profile and add to their earnings.
Payments & Coins
What are Secret Coins and why does Secret-Experience use them?
Secret Coins are Secret-Experience's internal virtual currency. They are used for digital transactions on the platform: calls, premium content, boosts and virtual gifts. This system keeps your payments discreet (a single bank transaction, with a neutral label on your statements), keeps your activity on the platform traceable and makes things smooth for Providers and Clients alike. The base rate is 10 Secret Coins = €1. Secret Coins have no value outside the platform.
How do I purchase Secret Coins?
From your Wallet, click "Add Coins" and choose a pack. Payment is made by credit or debit card through our PCI-DSS Level 1 certified payment provider (the highest security level in the industry). Coins are credited instantly after payment confirmation. The transaction appears under a neutral, discreet label on your bank statement.
What coin packs are available and what are the prices?
Five packs are available: Starter (100 coins, €10), Popular (500 coins, €45, 10% bonus), Value (1,000 coins, €85, 15% bonus), Premium (2,500 coins, €200, 20% bonus) and Ultimate (5,000 coins, €375, 25% bonus). The bigger the pack, the better the price per coin.
How do Provider earnings conversion work?
Providers convert their Secret Coins into e-gift cards from their Wallet once they have 3 months' seniority, a verified ID and a balance of at least 5,000 coins. Earnings are transparent: the platform takes 15% on calls and premium content and 20% on gifts at the time of each transaction, then a 2% fee applies when converting to a gift card. The card is sent by email after confirmation.
Are payments on Secret-Experience secure and discreet?
All card payments are processed by a PCI-DSS Level 1 certified provider — the highest security level in the industry. Secret-Experience never stores your banking data on its servers. Transactions appear under a neutral, discreet label on your statements. Communications are encrypted via TLS/HTTPS and passwords are hashed with state-of-the-art algorithms. All coin transactions on the platform are fully logged, traceable and auditable. Your data is protected under GDPR.
What is the refund policy for Secret Coins?
Secret Coin purchases are generally non-refundable, as coins can be used immediately. If you experience a technical issue preventing you from using purchased coins, contact our support team within 48 hours of purchase for review. Unused subscription time may be eligible for partial credit.