Frequently Asked Questions
Everything you need to know about Secret-Experience. Can't find what you're looking for? Feel free to contact our support team.
General
7 questionsFor Providers
10 questionsFor Clients
8 questionsPayments & Coins
6 questionsStill have questions?
Our support team is here to help. Don't hesitate to reach out if you need further assistance or have concerns about your safety.
General
What is Secret-Experience and how does it work?
Secret-Experience is a premium European platform that combines a directory of verified independent creator profiles with an exclusive digital content space. Browse profiles and listings by city and criteria, access premium content (photos, videos), communicate via our encrypted messaging and make audio or video calls — all secured by Secret Coins, our built-in virtual currency. Every creator undergoes photo and identity verification before their profile is activated.
Is Secret-Experience legal? In which countries can I use it?
Secret-Experience is operated by a Belgian-registered company and complies with the law of 21 March 2022, which decriminalised independent sex work and advertising for such services in Belgium. The platform is available in Belgium, the Netherlands, Luxembourg, Germany, Austria, Switzerland and most EU countries. Laws regarding adult content vary from country to country — it is the responsibility of each user to ensure their use complies with the laws of their country of residence.
How do I create an account on Secret-Experience?
Click "Sign Up" and choose your role: Provider or Client. Fill in your details and verify your email address. Providers must then complete our two-step verification process (photo + ID) before their profile is activated. Registration as a Provider is restricted to adults (18+) with a valid residence permit in an EU/EEA country. Clients can start browsing immediately with a free account.
Can I use Secret-Experience anonymously? Is my privacy protected?
Absolutely. Discretion is built into every aspect of the platform. Clients can use a pseudonym and are never required to reveal their real identity to Providers. All conversations are encrypted, transactions appear under a neutral label on your bank statements, and your data is handled in full compliance with GDPR. See our Privacy Policy for full details.
What safety features does Secret-Experience offer?
Secret-Experience integrates several personal safety tools: a Safe Call timer with automatic alert to an emergency contact, a panic button with optional geolocation, instant blocking and reporting, a Client reputation score based on Provider ratings, identity verification, and a dedicated moderation team. These tools are provided to support the personal well-being of our users.
How do I contact Secret-Experience's support team?
You can write to us at support@secret-experience.com or use the contact form available in your account settings. For data protection enquiries: privacy@secret-experience.com. For legal questions: legal@secret-experience.com. Our team responds within 24 to 48 business hours. For urgent reports, use the built-in reporting system for priority handling.
How do I delete my account and data?
Go to Settings in your dashboard and select "Delete Account." Providers have a 30-day grace period before final deletion to convert their Secret Coins balance to gift cards. Under GDPR, your personal data will be erased, except for data we are legally required to retain (financial transactions: 7 years). You can also exercise your right to erasure by contacting privacy@secret-experience.com.